At OKHoodie.co.uk, we take pride in providing high-quality items that are tailored to your preferences. We strive to ensure that each product meets your expectations. However, we have specific guidelines regarding returns and refunds. Please read our policy carefully to understand our procedures.
Returns and Amendments for Faulty Items:
If you receive an item that has a mistake or damage caused by our error, we sincerely apologize for any inconvenience caused. In such cases, we offer a return or amendment process to rectify the issue. Please follow these steps:
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- Contact our customer support team within 3 days of receiving the item, providing details and photographic evidence of the mistake or damage.
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- Our customer support team will assess the situation and provide instructions on returning the item.
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- Ship the item back to our address: Okhoodie.co.uk 126 Beeches Road Birmingham, B42 2HQ United Kingdom
Please note the following conditions:
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- The return must be initiated within 7 days of receiving the item.
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- The item must be unused and in its original condition.
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- We recommend using a trackable shipping service to ensure that the package reaches us safely.
Once we receive the item, our team will thoroughly assess the error or damage. If the issue is determined to be our fault, we will proceed with the necessary amendments to correct the mistake. We will then reship the corrected item to you as soon as possible, free of charge.
Please allow us up to 28 days for the amendments to be made and the reshipment to reach you. We appreciate your patience and cooperation in this matter.
Personalized Items and Refunds:
As our items are personalized and custom-made according to your specifications, we do not offer refunds or exchanges for personalized items that are free from mistakes or damage caused by our error. It is important to carefully review the provided details before placing your order to ensure accuracy.
Cancellation Policy
Due to the personalized nature of our products, order cancellations can only be accommodated if the production process has not yet begun. Please contact our customer support team immediately if you wish to cancel your order. Once the production process has started, cancellations are no longer possible.
Customer Satisfaction
Your satisfaction is of utmost importance to us. We strive to provide a pleasant shopping experience and aim to resolve any issues that arise promptly and fairly. If you have any concerns or questions regarding your order, please do not hesitate to contact our customer support team. We are here to assist you and address any queries you may have.
We appreciate your understanding of our return and refund policy. If you have any further questions or require additional clarification, please contact our customer support team. We are here to ensure your satisfaction with your purchase from Okhoodie.co.uk.