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In this role, you will manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting across EMEA. You’ll conduct regular audits to maintain compliance and reconcile discrepancies, while monitoring ticket queues to prioritize and resolve break-fix issues promptly. Daily responsibilities include troubleshooting hardware and software problems across PC, iOS, Windows 10, Microsoft O365, and Zoom, as well as installing and configuring computer systems and applications. You will provide high-touch, white glove in-person support to end users—particularly senior stakeholders—and oversee seamless hardware deployments. Collaboration is key, as you’ll liaise with Infrastructure and Application teams on escalated issues, work with vendors and procurement teams to manage hardware orders, and partner with internal teams to ensure best practices in asset lifecycle and IT support. Additional tasks include maintaining accurate documentation of asset activities and ticket resolutions, creating and updating Knowledgebase articles, supporting EMEA satellite office operations such as openings and relocations, and assisting with onboarding new hires to ensure their technology is provisioned and ready.
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