Job Description
Job description
The Porter will greet guests at the main entrance of our service drive to ensure a positive first impression. This individual must be able to provide customers with a warm greeting and handle all incoming requests/concerns. The goal of this position is to provide an overall exceptional customer experience, to increase our reputation, shuttle customers, move vehicles, and ensure sustainable growth.
Role and Responsibilities
- Cheerfully welcome guests upon entrance and begin the reception process
- Meet, greet, provide information, and directs our service guest to the appropriate service advisor.
- Look for opportunities to assist and wow customers making their experience pleasant and memorable.
- Be available and ready to assist, eagerly looking for ways to be helpful to all.
- Look for opportunity to keep grounds neat and clean.
- Understand customer’s non-vehicle needs and provide them with personalized solutions by suggesting activities and facilities provided by the dealership.
- Arrange off-site accommodations, transportation etc. upon request from guests.
- Quickly, politely and accurately determine appropriate routing for customer inquiries.
- Assist with technology or any questions from customer new car delivery.
- Work calmly and efficiently under pressure and with persons who are frustrated.
- Maintain neat and clean appearance and services of drive up area.
- Perform data entry and general office clerical tasks upon request.
- Conduct one's personal and business activities in a manner that promotes a positive image of the position, department, and dealership.
- Moving and parking vehicles.
- Shuttle customers to and from home when needed.
- Tagging vehicles and keys for proper organization.
- Cleaning and disinfecting vehicles and common areas in service lane.
- Breaking down boxes daily to be disposed of properly.
- Other tasks as assigned.
Qualifications and Education Requirements
· High school diploma or equivalent required
Job Type: Full-time
Salary: $12.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Compensation package:
* Hourly pay
Schedule:
* Day shift
Ability to commute/relocate:
* East Stroudsburg, PA 18301: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
* Driver's License (Required)
Shift availability:
* Day Shift (Required)
Work Location: In person
Job Tags
Hourly pay, Full time, Work at office, Relocation, Shift work, Day shift,