Director of Operations Job at Tenth Revolution Group, New York, NY

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  • Tenth Revolution Group
  • New York, NY

Job Description

Director of IT Operations

📍 Location: 4 days Onsite NYC,NY

💼 Employment Type: Full-Time

About the Role

We are seeking a Director of IT Operations to keep our offices, networks, AV systems, devices, and cloud platforms running smoothly while driving operational maturity in ITGC, audit readiness, and cybersecurity remediation . This is a hands-on leadership role for someone who can roll up their sleeves and establish a clear operating rhythm.

🔑 What You’ll Do

  • 👥 Lead & Coach: Manage a lean IT team across two locations with MSP support; handle escalations, root cause analysis, and fixes. Set SLOs/SLAs, on-call schedules, and run blameless post-mortems.
  • 🌐 Office & Networking: Own LAN/WAN, Wi-Fi, firewalls, ZTNA, switching, ISPs, printing, and endpoint reliability.
  • 🎥 Audio-Visual: Standardize and maintain Teams/Zoom Rooms; perform proactive health checks.
  • 💻 Workplace Platforms: Harden Microsoft 365/Entra (identity, mail, SharePoint, Teams, MFA); optimize licensing.
  • ✅ Onboarding & Offboarding: Mature processes for compliance and streamlined experience.
  • 📱 MDM & Endpoints: Oversee Jamf and Intune for secure, automated deployment and lifecycle governance.
  • ☁️ Cloud Operations: Manage GCP projects, IAM, VPC networking, monitoring, backups, and cost governance.
  • 🔐 Security & Compliance: Implement ITGC, drive vulnerability remediation, and maintain cybersecurity posture.
  • 📊 Service Management: Mature ITIL practices and ensure data-driven support with long-term solutions.
  • 🤝 Vendor Management: Govern MSPs and OEMs; enforce SLAs and deliver outcomes.
  • 💰 Budget & Reporting: Own OpEx for IT operations; report on reliability, security posture, and risk register progress.

🎯 What We’re Looking For

  • Proven hands-on IT Ops leadership in lean teams—comfortable fixing a switch port at 9 AM and chairing a vendor QBR at 11 AM.
  • Expertise in Microsoft 365/Entra , Intune/Jamf , and Meraki networking .
  • Cloud operations experience ( GCP preferred ; AWS/Azure welcome).
  • Strong grasp of ITGC, EDR, ZTNA/SASE, vulnerability management, and audit remediation.
  • Practical ITIL experience and ability to improve CSAT, FCR, and MTTR.
  • Excellent communication and leadership skills; able to mentor staff and partner with executives.
  • Nice-to-haves: ITIL Foundation, CCNA/Network+, GCP Associate/Professional, CISSP/CISM.

Job Tags

Full time, Work at office,

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