Job Title: Inside Sales Representative
Location: Dallas, TX - Remote (Must overlap with US Central Time Zone)
Reports To: Head of Operations
Type: Full-Time / Contract
About Us
HomeStop Inc., is a leader in premium home services-including attic insulation, siding, doors, sunrooms, and concrete coating, with a strong focus on quality and customer satisfaction. Our Sales Support Call Center Agents ensure customers receive exceptional care before, during, and after their purchase.
Role Overview
Join HomeStop as a Inside Sales - Call Center Agent and help deliver a smooth, seamless customer experience from the first inquiry to post-sale support. If you’re a confident communicator who thrives in a customer-facing, fast-paced environment, this role is for you!
Key Responsibilities
What You’ll Do
• Quickly respond to new inbound inquiries within defined response-time Speed-to-Lead (e.g., under 30 seconds) to ensure customers receive timely assistance and accurate information.
• Proactively follow up on newly received leads to confirm service needs, answer initial questions, and ensure a smooth handoff to the appropriate team while documenting all interactions in the CRM.
• Handle inbound calls, providing accurate information about products and services.
• Support the sales team by scheduling appointments, managing inquiries, and following up on leads.
• Deliver post-sale support by answering questions, scheduling services, and resolving customer issues.
• Serve as a key contact for installation assistance, other concerns, and general follow-ups.
• Maintain detailed, accurate notes in the CRM for timely follow-up and tracking.
• Work closely with sales, customer service, and field teams to ensure seamless communication.
• Escalate complex issues when needed while maintaining ownership of customer satisfaction.
What You Bring
• Experience in call center, customer service, or sales support.
• Strong communication skills and ability to build rapport over the phone.
• Solid problem-solving skills and professionalism in challenging situations.
• Ability to multitask across pre-sale and post-sale needs with high attention to detail.
• Basic computer knowledge and familiarity with CRM/call center tools.
• Customer-first mindset and proactive approach.
• Ability to manage high call volume in a fast-paced setting.
Why HomeStop?
• Competitive pay with performance-based incentives
• Continuous training and growth opportunities
• Collaborative, supportive team environment
• Impactful role driving customer satisfaction from start to finish
• Structured schedule supporting work-life balance
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