Member Services Representative Job at ProKatchers LLC, Temple, TX

SGJqUGIvOUJHbWJLSlBRczV0dEZBOEFsc2c9PQ==
  • ProKatchers LLC
  • Temple, TX

Job Description

Job Title : Member Services Representative (Healthcare)

Location : Temple, TX 76502

Duration : 3 Months – Temp to Perm

Education : HS Diploma / GED

Shift Details : 7:00 AM – 7:00 PM

Specific Skills :

  • Communicate health plan policies, procedures, and services to members
  • Answer inbound calls while meeting call handling and quality metrics
  • 80% of calls answered within 30 seconds
  • Call abandonment rate under 5%
  • Average hold time not to exceed 2 minutes
  • Serve as the first point of contact for benefits, premiums, and basic enrollment inquiries
  • Verify and update member demographic information in plan systems
  • Resolve member concerns efficiently and prevent escalation
  • Access appropriate resources to provide accurate benefit information
  • Accurately document all member interactions according to department standards

General Description:

The Member Customer Advocate serves as the primary point of contact for health plan members. Under general supervision, this role provides accurate information regarding benefits, policies, payments, and enrollment while delivering excellent customer service and first-call resolution in a fast-paced, call-center environment.

Job Tags

Permanent employment, Temporary work, Shift work,

Similar Jobs

Randstad USA

Office Administrator Job at Randstad USA

 ...Office Administrator Pay Rate: 18-19.00 per hour Onsite - Binghamton, NY 6 month...  ...office data. Manage shared calendars and assist with scheduling meetings and...  ...multiple tasks in a fast-paced environment. Experience: 13 years of experience in an administrative... 

Jibble Group

QA Tester Job at Jibble Group

 ...vision is to power and empower millions of businesses with our software. About Jibble Group We're a scale-up in the...  ...problems. Who we are looking for: At least 2-3 years of QA/Tester experience Organizational, analytical and problem solving skills... 

Zacuto Group

Investment Sales Analyst + Jr. Broker | Investment Property Group Job at Zacuto Group

 ...supporting a Senior Vice President and unlimited commission upside. The ideal candidate should have prior experience in real estate underwriting, strong verbal and written skills, an interest in sales and the commercial real estate industry. This is an excellent... 

The Hair Shop

Product Development Project Manager Job at The Hair Shop

 ...About the Role: Were looking for a strategic, detail-oriented Product Development Project Manager to lead the end-to-end development of new hair extension products and tools. This is a cross-functional role that collaborates closely with Operations, Sourcing, Sales,... 

Charter Global

Senior Cloud DevOps Engineer Job at Charter Global

 ...Job Title: Senior Cloud DevOps Engineer Location: Chicago, IL (Hybrid) Duration: 11+ Months Contract Notes: Details of the request include: Must-have skill requirements of the role: o Expertise in Azure cloud services (AKS, FrontDoor, Key Vaults, APIM, App...