Job Description

Job Title : Patient Services Representative (Call Center)

Location : College Station, TX 77840

Duration : 3 Months

Education : High School Diploma or GED

Shift Details : 8:00 AM – 5:00 PM

Specific Skills :

• Answer inbound calls and electronic inquiries in a professional and empathetic manner
• Register new patients accurately and compliantly in the electronic medical record (EMR)
• Identify and resolve missing or incorrect patient information to ensure accurate billing and reimbursement
• Verify insurance coverage or determine self-pay responsibility and provide cost information
• Schedule healthcare appointments, diagnostic tests, and ancillary services according to clinic and provider guidelines
• Interpret physician orders to ensure correct scheduling
• Communicate appointment details, preparation instructions, paperwork, and payment expectations
• Document patient-related clerical and clinical messages for providers and administrative staff
• Identify emergent patient situations and coordinate immediate triage
• De-escalate upset callers and escalate priority issues when appropriate

Call center experience required

General Description:

• The Patient Access Representative is responsible for professionally and efficiently handling inbound calls and electronic requests from patients, family members, and external partners. This role supports patient registration, appointment scheduling, insurance verification, and issue resolution while delivering excellent customer service in a fast-paced healthcare call center environment.

Experience dealing directly with patients is required.

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