Job Description

Job title: People Experience Manager (FTC)

Department: People Experience

Office/region: New York, NY 10036

Duration: 12 months' contract

Key Responsibilities:

• Initiate, scope, and deliver a portfolio of People Experience (PE) projects and programmes (including but not limited to activities that support wellbeing, colleague engagement, and the future of work), demonstrating strong ownership mentality and proactivity from conception through execution, while collaborating with cross-functional teams.
• Project manage our People Experience strategic action plan as part of our People Experience Strategy, providing robust oversight and coordination across multiple stakeholders. Ensure actions with multiple dependencies remain on track, proactively escalate risks and barriers, and drive accountability through regular monitoring, reporting, and stakeholder engagement.
• Support strategic communications and engagement plans for key PE initiatives, tailoring messaging style and approach to different levels of seniority and diverse audiences to achieve maximum impact.
• Continue embedding our flagship learning and development program in culture, driving growth and engagement of our community of Culture Champions.
• Support global colleague group initiatives, building capabilities, and providing community management where appropriate.
• Operationalize and continuously improve back-end systems and processes that underpin the People Experience function.
• Lead the redesign and ongoing management of internal communication pages, ensuring colleagues have easily accessible, up-to-date information about People Experience programs, initiatives, offerings, and opportunities.
• Embed the People Experience philosophy into firm-wide people processes, including performance management and feedback. Ensure all related procedures and communications reflect our core values, foster positive colleague experiences, and drive continuous improvement in engagement and culture.
• Own and update People Experience inputs for requests for proposals (RFPs) and provide commercial advice to support client work and business development as required.
• Create and implement toolkits, presentations, and surveys to enhance colleague engagement and drive broad participation in PE programs.
• Develop and track KPIs for all PE initiatives, ensuring rigorous monitoring, measurement, and continuous improvement of project outcomes and colleague experiences.
• Partner proactively with regional teams, providing actionable advice and insights, and translating people experience, leadership, and culture concepts into clear recommendations and activities that drive results.
• Carry out other tasks as directed by the Line Manager to ensure effective delivery and development of the People Experience function.

Skills and Attributes:

• Self-starter with a strong ownership mindset, comfortable navigating ambiguity and working within a small team that leads major, high-visibility, global initiatives.
• Adaptable and flexible, embracing change and prioritizing effectively to meet evolving stakeholder needs and deliver results in a fast-paced, deadline-driven, and dynamic environment.
• Collaborative, building strong relationships across teams, regions, and functions to mobilize action and deliver key global initiatives. Exceptional stakeholder management and project coordination skills; ability to build consensus and drive accountability across diverse teams and seniority levels.
• Proficient in progressing multiple strategic projects simultaneously, ensuring deadlines and deliverables are achieved in dynamic, evolving environments. Adept at managing project risks and dependencies, with a track record of identifying issues early and escalating or resolving them to maintain delivery momentum.
• Critical thinker, anticipating and identifying risks, and able to provide clear, actionable insights and recommendations to inform decision-making and progress.
• Creative and people-centric, driving engaging communications and innovative approaches that empower colleagues and maximize initiative impact.
• Strong communicator, able to convey messages confidently and credibly at all levels (written, verbal, presentations), tailoring style and strategies to different audiences, including senior leaders and cross-functional groups.
• Highly organized and detail-oriented, demonstrating rigour in quality control, monitoring, measurement, and tracking across communications and project delivery.
• Champion of service excellence and an improvement-driven culture, proactively seeking opportunities to enhance efficiency and service, and product quality.

Experience Required:

• Minimum of 5 years’ experience in a corporate (ideally professional services) environment.
• Demonstrable, advanced project and program management experience:
• Proven ability to manage multiple complex projects/programs simultaneously, delivering results independently and on time in fast-paced environments.
• Experience scoping and launching projects from scratch, tracking, measuring, and delivering on KPIs.

Technical experience:

• Demonstrable high proficiency in the full Microsoft Office suite for communications , reporting , and presentations .
• Excel: Experience building and managing spreadsheets to track project progress, conduct data analysis, and generate actionable insights. Skilled at creating charts/dashboards to communicate key quantitative messages clearly.
• Word: Experienced in drafting high-quality reports and communications, using advanced formatting and document structuring to ensure clarity and professionalism.
• PowerPoint: Accomplished slide writer, able to develop clear, visually engaging, and persuasive presentations for both senior leadership and broad colleague audiences. Comfort using data visualisation tools to present complex ideas for impact.
• Outlook: Skilled in efficient diary management, meeting scheduling, tracking event acceptance, and preparing polished communications.
• Experience leveraging AI tools to optimize work and drive efficiencies.
• Demonstrated commitment to advancing an inclusive, high-performing, values-led culture.

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