Role Overview:
The Senior Manager, Customer Service will lead customer service and order management operations, ensuring an exceptional experience for wholesalers, distributors, specialty pharmacies, healthcare providers, and internal teams. This role oversees order fulfillment, product availability, and issue resolution while maintaining compliance with FDA, DEA, DSCSA, PDMA, and SOX requirements. The position requires a hands-on leader who can manage a high-performing team, collaborate with third-party logistics (3PL) partners, and drive continuous improvement in service quality and efficiency.
Key Responsibilities:
Skills & Requirements:
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