Job Description

Who are we?

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe, simulated environments.

These are ur embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
• Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee. At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
• Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Title: Senior Software Engineer – Reliability & Kubernetes (E5)

Location: San Jose, CA (Onsite),

About the Role:

We are looking for an experienced Software Engineer (E5) who is passionate about building systems that are resilient, observable, and designed for scale from day one. This role sits within our Reliability Engineering charter and focuses on strengthening the core platform that powers all Whatfix products - including our next-generation AI offerings.

You will design and implement reliability frameworks, evolve our Kubernetes-based infrastructure, and create automation that allows engineering teams to operate their services with confidence. This is a senior individual contributor role where you will directly influence system architecture, lead reliability initiatives across teams, and mature the technical foundations required to support our enterprise and federal customers.

Candidates must be authorized to work in the United States on a full-time basis without employer sponsorship, either now or in the future.

What You’ll Own

• Architect and deliver platform components that improve reliability, fault tolerance, and system performance
• Build reusable tooling and automation to reduce manual operations and scale reliability practices across engineering
• Lead the design and rollout of observability and monitoring frameworks that give teams deep visibility into their services
• Serve as a technical escalation point for critical incidents and drive long-term remediation through blameless RCAs
• Strengthen our Kubernetes platform with better automation, deployment workflows, and resource efficiency
• Partner with engineering, platform, and product teams to define SLIs/SLOs and embed them into how we operate services
• Support on-prem and regulated environment deployments by ensuring high availability and compliance requirements are met

What You’ll Bring

• Strong hands-on programming experience in Java (plus Python or Go is a bonus)
• Expertise running and scaling Kubernetes workloads in production environments
• Experience with GitOps practices and tooling (ArgoCD, Helm)
• Strong grounding in CI/CD, infrastructure as code, and automated deployment pipelines
• Background in observability (metrics, logs, traces) and designing systems that are measurable and diagnosable
• Proven experience driving post-incident reviews and converting findings into permanent engineering improvements
• Ability to break down complex distributed systems problems into practical, high-impact solutions

Nice-to-Have Experience

• Log aggregation tools or stacks (e.g., ELK)
• Chaos engineering or resilience testing approaches
• Building internal developer platforms or reliability frameworks
• Exposure to large-scale or regulated enterprise environments

Who Thrives in This Role

• Engineers who enjoy working across systems, infrastructure, and platform layers
• ICs who like solving ambiguous problems and setting high technical standards
• People who think in automation, self-healing patterns, and long-term system health
• Engineers who want their work to directly influence the reliability posture of company-wide products

Soft Skills That Matter

• Strong ownership and problem-solving mindset
• Ability to collaborate across multiple engineering groups
• Clear communication, especially during high-pressure incident scenarios
• Mentoring and uplifting other engineers through reviews, patterns, and best practices

Perks / Benefits

• Uncapped incentives
• Equity plan
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid maternity/paternity leave
• Monthly cell phone stipend
• Paid UberEats lunches-daily
• Medical, Dental, and Vision coverage (Whatfix pays 80% of the premium for individuals and their families; for the HSA, Whatfix contributes $1,000 for individuals and $2,000 for a family)
• Team and company outings
• Learning and Development benefits

At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively.

To facilitate global collaboration, our US teams start and end early, while our India teams start and end late. US teams do not have any evening meetings. Relocation and Sponsorship offered.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation will be determined by factors such as level, job-related knowledge, skills, and experience.

Due to our company's global nature and our hiring committee's span of different time zones, the interviews for this role will be recorded for those not in attendance to review.

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