Job Description

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About the Company

Our client is a leader in the telecommunications and wireless industry with over 600+ employees within 16 states.

About the Role

This on-site Training Manager will create, deliver and evaluate the effectiveness of staff training programs within a fast pace and rapidly growing telecommunications company. This role is pivotal in driving organizational performance, increasing retention and enhancing company culture.

Responsibilities

• Lead strategic training initiatives by creating content for field and corporate employees with a mix of in-person, virtual, and on-the-job training delivery.
• Develop, implement and manage updates for onboarding, sales, systems/technology training, product knowledge, and ongoing staff development programs.
• Demonstrated ability to build and scale effective training programs within a fast-paced, high-growth and multi-location environment.
• Assume ownership of content management, scheduling, compliance tracking, data analytics and reporting.
• Assist in improving the onboarding and training process by partnering with Sales Leaders, Field Sales Trainers and the HR Manager to build and improve upon scalable programs.
• Lead a team of corporate training coordinators and field trainers.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5 years of training and team management experience.
• Advanced written, verbal communication and presentation skills with strong attention to detail.
• Demonstrated strategic, data gathering, analytical and report delivery skills.
• Must be able to evaluate training effectiveness and impact; make improvements based on KPI's.

Required Skills

• Strong project management, collaboration and self-directed work ethics.
• Ability to work cross-functionally across multiple organizational departments.
• Excellent presentation, written and verbal communication skills.

Preferred Skills

• Previous experience in wireless, retail, hospitality or service industries is strongly preferred.
• Experience in high-volume, fast paced and multi-location environments.
• Experience creating Spanish-language training or supporting multi-lingual teams.

Pay range and compensation package

75-90K; Local Houston, TX candidates only, there is no relocation assistance provided.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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