Job Description

The Training Specialist will be a part of the Training Team. This position will assess needs and conduct training in the field for Staffing Specialists and Managers and other office personnel. This position will also be responsible for measuring and evaluating the effectiveness of this training and make recommendations for continual improvement.

▪ Communicate with all participants and managers the pre-training event and make sure all pre-work or prestudy for the training class is accomplished.

▪ Work with the Training Department to translate key Training resources as needed (How To Guides, PowerPoints, video content, and more).

▪ Assist with the communication and support of field bilingual team members. This may include phone calls, email communication or hosting small group training calls via Zoom.

▪ Manage and efficiently coordinate training schedules, rooms, equipment and supplies, travel and other expense items to minimize the cost of training.

▪ Continually learn and develop knowledge of the financial, sales, service and marketing pieces of the operations through digesting direct feedback so that can continually improve the ability to coach, lead and effectively convey those components at a management level of adult learning.

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Schedule and conduct classroom training developed by Training Department for Staffing Specialists, Managers and other personnel as needed.
• Conduct classroom training in a facilitative, as opposed to educative, style and in accordance TITLE: Training Specialist
• with the adult learning principles.
• Ensure that the training is received in a timely manner according to the policies and procedures established by the Training Department.
• Implement and modify as needed procedures for following up on all training events as well as the measurement of on-the-job performance and Branch performance improvements.
• Collaborate with the manager to establish then implement and track pre and post training procedures/tools for managers of all participants to ensure learning readiness and transfer of learning to the job.
• Match the e-learning products and training schedules to the classroom learning schedules for job specific learning tracks to maximize just in time learning and performance effectiveness.
• Consult with management to identify area specific training concerns and development needs regarding employees’ knowledge, skills, and job performance. Recommend solutions that align with the needs and improve performance and results.
• Educate all management in the assigned region on the effective use of training to reduce unnecessary training expenditures. Ensure the right training for the right person at the right time.

QUALIFICATIONS & SKILLS

• Ability to work well with variety of audiences.
• Good listening, consultative and performance analysis skills.
• Ability and willingness to travel 20-25% or more of the time. Must be able to travel out of state to help set up and train new offices.
• Excellent attention to detail, organizational skills, and follow through.
• PC proficiency in MS Office, including Word and Excel and Outlook.
• Self-starter with the ability to work independently with little supervision. Ability to manage multiple tasks/deadlines in dynamic, fast paced environment.
• Ability to communicate effectively and tactfully with others.
• Ability to work with other team members as well as independently.
• Cooperative, team-oriented, patient, calm under pressure.
• Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities.
• Strong written and verbal communication skills.
• Ability to advise, counsel, guide and influence the opinions of others (e.g. customers and employees).
• Ability to analyze and evaluate people, data and things to determine courses of action.
• Create and maintain a positive professional learning environment.

If interested please apply.

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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