Job Description

Our Client is looking for a Vice President of Operations. You can work at any of their offices but the preference would be to be in the New Hampton Office.

The Vice President of Operations is responsible for driving operational excellence and fostering a high-performance culture within the company. This role oversees all aspects of multi-site field operations, employee performance, and team accountability while ensuring seamless project execution and client satisfaction. The Vice-President of Operations plays a key role in leadership development, workforce planning, and optimizing operational processes to enhance efficiency and profitability.

About the Role

The Vice President of Operations is responsible for driving operational excellence and fostering a high-performance culture within the company.

Responsibilities

• Leadership & Team Development
• Provide strong leadership to operation managers, project managers, coordinators, and field teams.
• Develop and enforce accountability structures, including KPIs and performance metrics.
• Drive employee engagement, retention, and leadership development programs.
• Ensure alignment between company culture and operational execution.
• Facilitate training programs to enhance team capabilities and safety compliance.

• Operational Oversight & Execution
• Oversee day-to-day field operations, ensuring efficiency and quality standards.
• Optimize resource allocation to improve job efficiency and profitability.
• Implement and maintain operational workflows and best practices.
• Collaborate with other departments to align operations with strategic goals.

• Accountability & Performance Management
• Establish clear performance expectations for teams and individuals.
• Monitor operational KPIs and implement corrective actions as needed.
• Conduct regular performance reviews and coaching sessions.
• Develop and maintain a culture of continuous improvement.

• Safety & Compliance Oversight
• Ensure adherence to OSHA, EPA, and industry-specific safety regulations.
• Oversee safety training programs and enforce workplace safety protocols.
• Address incidents proactively and implement preventative measures.
• Work closely with HR and Compliance teams to align safety and legal requirements.

• Customer & Stakeholder Management
• Maintain strong relationships with clients, vendors, and key stakeholders.
• Ensure customer service excellence by addressing concerns and improving service delivery.
• Act as a liaison between field teams and executive leadership to provide insights and recommendations.

Qualifications

• Experience: Minimum of 7-10 years in operations leadership, preferably in disaster restoration, construction, or a related field.
• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.

Required Skills

• Proven ability to lead and develop high-performing teams.
• Strong operational and project management expertise.
• Excellent problem-solving and decision-making skills.
• Effective communication and interpersonal skills.
• Experience with process improvement and efficiency strategies.

Preferred Skills

Travel required: Frequent travel to locations is required.

Pay range and compensation package

$200-$250k depending on experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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