Job Description

Associate, Customer Experience-International

Sherman Oaks, CA

Careismatic Brands outfits our community of care through our portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. We are one piece of a larger community of those who are and are cared for. Whether it’s medical professionals or the patients they serve, we are inspired by those who wear our uniforms every day. The Associate, Customer Experience – International plays a key role in supporting our global customers and ensuring best-in-class service for our brands. This position reports to the Customer Service Manager.

This is a full-time role based in our corporate office in Sherman Oaks, CA.

Salary Range: Up to $26.00 per hour DOE.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Hybrid work schedule in office

What Your Day Looks Like

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Address customer complaints, concerns, or technical issues, offering appropriate solutions.
• Provide customers with accurate information about products, services, pricing, and policies.
• Process orders, returns, exchanges, and cancellations in a timely manner.
• Track shipping and release status on customer orders to ensure timely delivery.
• Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
• Resolve product or service issues by investigating and identifying the root cause of problems.
• Ensure customers are satisfied with resolutions by following up on their inquiries.
• Work with other teams, such as sales or technical support, to resolve more complex issues or escalate concerns.

What We’re Looking For

• Strong verbal and written communication abilities in English and Spanish.
• Empathy, patience, and active listening to understand and address customer needs.
• Ability to think quickly and resolve issues efficiently.
• Ability to manage multiple tasks and prioritize effectively.
• Experience using customer service software (CRM systems, chat platforms, etc.) and office software (MS Office or Google Workspace).
• Accurate in documenting interactions and transactions.
• Willingness to collaborate and contribute to team success.
• Experience of International Customer service and associated logistic requirements

What’s In It For You

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Attractive Paid time off
• Vision insurance

At Careismatic Brands, we believe in the power of care. It’s the force that drives and inspires us, inside our company and out in the world. It’s why we strive to maintain a diverse and inclusive organization – an ever-evolving imperative - where everyone feels respected, valued, and empowered to bring their ideas and perspectives forward.

Careismatic embraces the differences that make our organization unique. We are strengthened by diversity in all its forms – including but not limited to race, religion, ethnicity, age, national origin, gender identity, and sexual orientation.

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