Job Description

Clinical Supervisor

Riverside Eye Center

Lewiston, Maine

We are working with our client Riverside Eye Surgery Center in seeking a Clinical Supervisor to oversee the daily operations of the ophthalmic clinical technician team to ensure efficient, high-quality patient care. This role involves supervising and training staff, ensuring adherence to clinical protocols, supporting providers, and maintaining smooth workflow throughout the clinic.

Requirements of the Position:

• High school diploma or equivalent required; additional certification in ophthalmic/optometric assisting strongly preferred
• Supervisory or leadership experience in a clinical environment required
• Prior experience as an ophthalmic or optometric technician preferred
• Strong understanding of ophthalmic/optometric procedures, diagnostic testing, and equipment preferred
• Excellent interpersonal, communication, and conflict-resolution skills
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment
• Proficiency with Electronic Health Record (EHR) systems preferred; strong Windows computer skills required

Benefits of the Job:

• Pay up to $30 per hour, based on experience
• Medical and dental options, no cost eye care
• PTO, 9 paid holidays, 1 paid volunteer day
• Paid Parking
• Ongoing opportunities for professional growth and education, with access to resources that encourage learning and skill development
• Day shift/ no weekends
• A supportive, team-oriented workplace that values your contributions

Responsibilities of the Position:

• Supervise ophthalmic/optometric technicians and support staff in daily clinical operations, assigning tasks, monitor workflow, and ensure staff coverage throughout the clinic
• Provide ongoing coaching, support, and performance feedback to staff
• Participate in hiring, onboarding, and disciplinary processes as needed
• Train staff on clinical procedures, equipment use, safety protocols, and patient interaction standards
• Ensure staff maintain required competencies and certifications
• Oversee pre-testing procedures, diagnostic testing, and clinical support activities to ensure accuracy and consistency
• Ensure all clinical protocols are followed and updated as needed
• Monitor and support workflow efficiency to reduce patient wait times and provider downtime
• Maintain compliance with regulatory guidelines, infection control standards, and clinic policies
• Conduct periodic audits of technician performance, documentation accuracy, and equipment maintenance
• Ensure all ophthalmic equipment is properly cleaned, calibrated, and maintained
• Monitor inventory of supplies and medications, ensuring appropriate stock levels
• Assist with patient questions, concerns, or escalations in a professional and supportive manner and promote a positive patient experience
• Communicate clearly with providers regarding patient flow, staffing needs, and operational updates

Riverside Eye Center is a dedicated medical practice committed to providing exceptional eye care services to our patients. Our team is close-knit, professional, and supportive, fostering a positive work environment.

KMA Human Resources Consulting has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE

Riverside Eye Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.

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