Job Description

For more than 20 years, Taghleef Industries, Inc. has built a reputation as one of the world’s largest and most recognized industry leaders in specialty BOPP (Biaxially Oriented Polypropylene) films.

Inside Sales Representative

The Inside Sales Representative will act as the primary liaison for assigned customers, managing order processing and service inquiries while also identifying and nurturing opportunities to grow business. Excellent teamwork and collaboration will help as you work closely with sales, planning, logistics, and technical teams to ensure seamless customer experience from initial contact through final delivery. Your ability to manage details, solve problems, and build relationships will be key to your success.

Responsibilities:

• Manage daily communication with assigned customer accounts regarding orders, pricing, availability, and delivery timelines.
• Maintain accurate and up-to-date records of customer interactions and transactions within ERP and CRM systems.
• Proactively monitor open orders and resolve any service or delivery-related issues in a timely manner.
• Collaborate with planning, logistics, and production teams to ensure product availability and on-time shipment.
• Maintain detailed customer profiles, including product preferences, forecasts, and order history.
• Coordinate product sample requests, certificates, technical documentation, and complaint resolutions.
• Identify opportunities to enhance customer satisfaction, retention, and operational efficiency.
• Support internal reporting, KPI tracking, and forecasting efforts related to assigned accounts.
• Partner with sales and supply chain teams to ensure alignment on customer priorities and expectations
• May be required to perform other related duties as assigned.

Requirements:

• 3–5 years of experience in Customer Service, Order Management, or Account Support within a manufacturing or packaging environment.
• Experience with SAP or a similar ERP system is required.
• Strong communication and problem-solving skills with a customer-first mindset.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with CRM tools preferred.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic work environment

Taghleef is a Drug Free Workplace - Must pass pre-employment drug screen and background check.

Taghleef offers a solid track record of growth and expansion in the food packaging industry as well as a competitive benefits package including paid time off, paid holidays, health/prescription, dental and vision insurance, both short and long-term disability coverage, basic life insurance, additional life insurance amounts available including spouse and dependent child coverage through payroll deductions, flexible spending accounts, company funded heath savings accounts, fitness reimbursement, tuition assistance and 401(k) with a company match.

Taghleef Industries is committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other trait protected by law.

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