Title: IVR Business Analyst
Work Location: Charlotte, NC (Onsite)
Contract duration: 12+ months
Open for W2 Only
Key Responsibilities
• Good understanding about Contact Center Technology(CCT) Concepts
• 7 + years of experience in technical writing of business requirements
• Reviews, analyzes, and evaluates information technology systems operations.
• Determines user needs and requirements and recommends ways to improve systems.
• Serves as primary point of contact between users and engineering/development staff.
• Identifies, documents, reports, and tracks system issues.
• Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
• Design and optimize CX features in voice and chat applications to enhance user experience.
• Develop detailed documentation and specifications for development and implementation.
• Support the testing and deployment of new features and enhancements.
• Provide ongoing analytical support to ensure continuous improvement of applications.
Required Qualifications
• Proven experience as a Business Analyst in Contact Center domain.
• Strong understanding of voice/chat applications in customer interaction environments.
• Excellent analytical skills and ability to translate business requirements into technical specifications.
• Experience with Agile methodologies and project management tools.
• Strong communication skills, both written and verbal, with the ability to present complex information clearly.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in the telecommunications industry.
...services. This is an excellent opportunity for a Psychiatric Registered Nurse (RN) to join a collaborative and supportive clinical team that includes Psychiatrists, Psychiatric Nurse Practitioners, and experienced leadership. The organization offers exceptional work-life...
Independence Construction is looking to add a seasoned Project Manager to our growing team in Cleveland, Ohio! Who is IC? Independence Construction is one of the largest CM businesses headquartered in Northeast Ohio. As part of the DiGeronimo Companies, we offer...
...Insurance Administrative / Office Administrator Full-Time | In-Office Salary: starting... ...our insurance department while also assisting with general office administration and... ...processes and systems No prior insurance experience required we are happy to train the...
This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility of extension). Required Experience: 84 months experience eliciting business requirements from business customers or system artifacts and maintaining...
...Company Description Industrial Electrical Contractor that has been in business since 1997. Role Description This is a full... ...and team management skills Excellent communication and organizational skills Ability to work in person in Bradenton, FL Bachelor...