Title: IVR Business Analyst
Work Location: Charlotte, NC (Onsite)
Contract duration: 12+ months
Open for W2 Only
Key Responsibilities
• Good understanding about Contact Center Technology(CCT) Concepts
• 7 + years of experience in technical writing of business requirements
• Reviews, analyzes, and evaluates information technology systems operations.
• Determines user needs and requirements and recommends ways to improve systems.
• Serves as primary point of contact between users and engineering/development staff.
• Identifies, documents, reports, and tracks system issues.
• Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
• Design and optimize CX features in voice and chat applications to enhance user experience.
• Develop detailed documentation and specifications for development and implementation.
• Support the testing and deployment of new features and enhancements.
• Provide ongoing analytical support to ensure continuous improvement of applications.
Required Qualifications
• Proven experience as a Business Analyst in Contact Center domain.
• Strong understanding of voice/chat applications in customer interaction environments.
• Excellent analytical skills and ability to translate business requirements into technical specifications.
• Experience with Agile methodologies and project management tools.
• Strong communication skills, both written and verbal, with the ability to present complex information clearly.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in the telecommunications industry.
...related to migrating and optimizing website content to BD.com, designing new web pages for... ...and SEM, and creating digital assets for social channels. Youll leverage your experience... ...of digital content to be used on social media. Create and edit videos/shorts....
...What Were Looking For Were looking for a creative, detail-oriented designer with strong technical and aesthetic skills who can produce high-quality visual assets that support our e-commerce, marketing, and product development efforts. The ideal candidate is proficient...
...branch, with the goal of aligning marketing projects and requests with priorities, deadlines and business needs Own the branchs web content efforts in WordPress, conducting consistent updates, page audits, and similar, and ensuring marketing efforts are positioned...
...Russell Tobin's client a semiconductor manufacturing company is hiring a Manufacturing Technician/Assembler in Tualatin, OR. Job Title: Manufacturing Technician/Assembler (Cleanroom / Equipment Assembly) Location: Tualatin, OR. Duration: 12 to 24 Months, with...
Junior Underwriter Location Montgomery, AL : Job Summary: Works with and provides support to senior underwriting staff and mortgage loan... ...available information. Clears conditions within designated authority level as outlined in credit and risk policy procedures. Effectively...