Job Description

Lakeshore Talent is partnering with a well-known Non-Profit out of Colorado Springs for an Ongoing Case Manager. The person in this position serves as a key liaison in coordinating assistance and services for individuals and families within a structured, compliance-heavy environment. Relationship-building is central to this role—whether with individuals, caregivers, or external service providers. The coordinator ensures that planning, delivery, and review of support align with internal standards and external regulations. Adaptability, a service-oriented mindset, and financial mindfulness are essential in carrying out daily functions.

Location: Colorado Springs, CO

Pay: $22.32 - 23.18/hr, depending on experience

This role will have a focus on supporting their adult population with coordination and delivery of ongoing services.

Core Functions:

• Demonstrates strong customer service within and outside the organization through consistent and thoughtful communication.
• Gains and maintains a deep understanding of regulations and procedures governing extended care support to stay compliant and provide accurate guidance.
• Facilitates service planning through in-person, phone, or virtual means (tools such as video conferencing, productivity suites, etc.) while tracking needs and compliance daily.
• Reviews and tracks services that have been approved to support individualized care while promoting independence and well-being.
• Researches and stays current on regional and broader support networks beyond what’s offered in-house.
• Attends required internal meetings and training sessions virtually or in person to support professional development and team consistency.
• Regularly conducts visits throughout the community, including private residences, care homes, and various other settings, using personal transportation.
• Offers peer support and coverage when teammates are unavailable to ensure consistent delivery of services.
• Participates in professional goal-setting discussions to identify growth areas.
• Adapts to changes resulting from new regulatory requirements affecting organizational policy and practices.
• Assumes other responsibilities as assigned, in support of individuals and organizational needs.

Required Competencies:

• Commitment to individualized, person-first support principles.
• Proficiency in utilizing modern communication and work technologies (including laptops, tablets, phones, cloud systems, and databases).
• Familiarity with documentation standards and case tracking systems.
• High attention to detail, especially in data management.
• Professional, warm, and confident interpersonal style.
• Sensitivity and responsiveness to individuals with complex support needs.
• Analytical thinking and time management skills.
• Awareness of diverse backgrounds and a commitment to equitable service delivery.

Education & Background:

Minimum Qualifications:

• A bachelor's degree in a human-centered field is preferred. However, experience supporting individuals receiving long-term care services—whether in public or private settings—may be considered in place of formal education.

Preferred Qualifications:

• Familiarity with publicly funded support programs and services for individuals with disabilities. Knowledge of community-based systems and navigation.

Benefits offered:

Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.

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