Key Responsibilities

• Sales Leadership: Drive daily, weekly, and monthly sales goals for both stores. Analyze performance metrics and develop strategies to maximize results. Model exceptional selling, styling, and clienteling on the sales floor. Ensure optimal floor coverage, service speed, and customer priority at a

• Team Management & Development: Coach, motivate, and develop sales associates and stylists through hands-on training and clear expectations. Lead daily huddles and walkthroughs to align the team. Support recruitment, onboarding, and continued development of new hires.

• Customer Experience: Uphold a warm, service-first environment rooted in Southern hospitality. Handle customer needs and escalations with professionalism and care. Lead clienteling initiatives, including outreach, VIP styling, and event engagement. Maintain store appearance and ensure all associates uphold service standards.

• Merchandising & Floor Execution: Support floor sets, seasonal transitions, and visual merchandising across both stores. Ensure all fixtures, tables, and zones are stocked, sized, and organized. Communicate selling trends and inventory opportunities to leadership. Uphold an elevated, always-ready store presentation.

• Operations & Inventory: Assist with inventory flow, adjustments, transfers, receiving, and stockroom organization. Support e-commerce pickups, holds, and special orders. Ensure accurate POS execution, client capture, and adherence to store policies.

• Event Support: Support the strategy and execution of in-store events including trunk shows, annual shopping events, etc.

Qualifications

• 2 or more years of retail leadership or keyholder experience, preferably in specialty or boutique environments.

• Strong selling, styling, and clienteling skills with a passion for exceptional customer service.

• Proven ability to lead and motivate a team in a fast-paced environment.

• Excellent communication and conflict resolution skills.

• Strong attention to detail with a love for merchandising and presentation.

• Comfortable with Shopify POS, inventory management systems, and basic retail reporting (a plus).

• Passion for fashion, leadership, and community involvement.

What We’re Looking For

• Warm, personable, and genuinely customer-focused.

• Organized, reliable, and committed to follow-through.

• A natural coach and culture-builder.

• Creative, proactive, and solutions oriented.

• Enthusiastic about style, service, and helping a beloved Charleston brand continue to grow!