Job Description

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for Sales Support in our Washington, DC Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.

Key Duties and Responsibilities:

Customer Facing:

• Facilitate pick-ups and drop-offs
• Field walk-ins if no sales designer is available
• Opening and answering door
• Greeting customers
• Offering beverage and seating customers
• Contacting late-appointments
• Rescheduling appointments
• Fielding phone calls

Showroom Organization

• Manage packaging supplies, office supplies, and snacks
• Manage showroom music
• Manage the local inbox on chat platform
• Keep showroom clean and organized
• Creating repair/resize/remake job envelopes
• Creating envelopes for selected stones after appointments

Operations

• Open and set up studio each morning
• Handle all inbound and outbound diamond shipments
• Manage long term memo inventory
• Manage sample jewelry inventory
• Printing and bag assembly
• Main liaison for Gemology Team team for shipments
• Pick up and drop off packages from Fedex as needed
• Liaison with Client Care Team regarding last minute pick ups / last minute ships
• Partnering with Manager to handle any extraneous tasks
• Communicate with building manager to resolve issues

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise
• Solid organizational skills
• Ability to multitask and juggle many client requests at once
• 1 or more years of jewelry experience preferred
• Extremely detail oriented
• Ability to read diamond laser inscriptions using jeweler’s loupe
• Excellent communication skills
• Technologically adept
• Able to lift up to 15 pounds ~ when required

Job Details:

Full time on site role located in Washington, DC

Office hours are 9AM to 5PM

Available schedules: Monday - Friday

Benefits

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.

Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!

• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

Job Tags

Full time, Work at office, Local area, Immediate start, Monday to Friday, Flexible hours, Day shift,

Similar Jobs