Job Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Key Responsibilities:

• Conduct rapid assessments of individuals in crisis (employees, passengers, or contractors) to identify emotional, psychological or safety risks.
• Provide immediate intervention and stabilization: de-escalation, emotional support, safety planning, and linking to appropriate follow-up services.
• Develop and implement individualized action or safety plans addressing the current crisis and next steps.
• Collaborate with WeDriveU management, transit partner stakeholders, human resources, and external community agencies to coordinate care, referrals, and follow-up support.
• Document all counseling interactions, crisis incidents, interventions, referrals, and follow-up in an accurate, timely, and confidential manner according to policy and regulatory requirements.
• Provide educational outreach and training to employees (and possibly passengers) on stress management, mental health awareness, and crisis­­response resources.
• Maintain professional competence: attend trainings, stay current with best practices in crisis counseling, mental health, trauma‐informed care and regulatory/legal matters.
• Occasionally provide on-call or after-hours support as part of the crisis response team (depending on site needs).

Qualifications:

• Bachelor’s degree in Psychology, Social Work, Counseling, Human Services or a related field. (Master’s degree preferred)
• Minimum of 2-5 years of crisis counseling, mental health, or related experience (higher if advanced role).
• Strong knowledge of crisis intervention techniques, suicide risk assessment, de-escalation strategies, safety planning, and trauma-informed practices.
• Excellent interpersonal, verbal and written communication skills; ability to engage with diverse populations and to act calmly under pressure.
• Ability to collaborate effectively with internal teams and external service providers.
• Ability to maintain confidentiality, adhere to ethical standards and document accurately.
• Valid driver’s license and reliable transportation (if role requires travel between sites or community responses).
• Preferred: Certification in crisis intervention (e.g., ASIST, QPR), experience in transit or transportation environment, familiarity with EAP (Employee Assistance Program) services.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

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