Customer Service Representative Job at Vaco by Highspring, Greensburg, IN

SGIzUGJmdEJHV3JISS9BcDdkeEZBTWt2dVE9PQ==
  • Vaco by Highspring
  • Greensburg, IN

Job Description


Vaco has partnered with a client in Greensburg, Indiana to hire a Customer Service Associate. We're looking for friendly, patient, and customer-focused individuals to join a growing call center team. In this role, you'll help customers with everyday banking questions-things like online banking support, account balances, debit card issues, and general inquiries.
This position is great for anyone who enjoys solving problems, staying busy, and creating positive experiences for customers. No banking experience required-training is provided!

What You'll Do


  • Answer incoming customer calls and provide helpful, accurate information

  • Research account issues and find solutions

  • Assist with basic transactions and account updates

  • Stay up to date on products, tools, and procedures

  • Focus on first-call resolution and delivering excellent service

  • Identify and route sales opportunities when appropriate

Schedule & Work Environment

As a contractor (first ~6 months):

  • Hours: Monday-Friday, 8:00am-5:00pm

  • Onsite: Fully onsite in Greensburg, IN

  • No weekends during the first 6-8 weeks
After conversion to full-time:

  • Shift: 12:00pm-8:00pm (required and not negotiable)

  • Rotation: Approx. 2-3 Saturdays every 8 weeks (weekday off provided the same week)

  • Remote Options: Hybrid or remote may be available based on performance after several months

What Makes Someone Successful in This Role?


  • Enjoys helping people and providing great customer service

  • A natural problem-solver-someone who likes figuring things out

  • Comfortable working on a computer and navigating multiple screens

  • Coachable, positive, and able to stay focused in a fast-paced environment

  • Able to handle a steady flow of incoming calls (50-60 per day)

Why You'll Love This Job


  • Supportive, experienced manager

  • Great training and clear expectations

  • Team culture values problem solving and customer satisfaction

  • Opportunity to grow into hybrid or remote work

  • Stable schedule with guaranteed full-time hours

Requirements


  • High school diploma or GED

  • Strong communication and customer service skills

  • Ability to work onsite for the first 8-12 months

  • Must live within 60 miles of Greensburg, IN

Job Tags

Full time, For contractors, Remote work, Monday to Friday, Shift work, Weekday work,

Similar Jobs

Rutland Regional Medical Center

RN Operating Room In Training Job at Rutland Regional Medical Center

 ...RN Operating Room In Training Responsible for the delivery of safe, effective, and quality patient-family centered care in the OR and other areas of perioperative services for all patient populations. Facilitates operative or other invasive procedures by preparing... 

Denali Water Solutions LLC

Class A CDL Driver Req# 3666 Job at Denali Water Solutions LLC

 ...protegido. La Empresa afirma su deseo de mantener un ambiente laboral libre de toda forma de discriminacin ilegal. Class A CDL Driver Huntersville, NC Full-Time / Hourly - (Overtime is available for this position. About the Role: The Driver position... 

I Saw The Sign

Sign Installation Specialist (Commercial) Job at I Saw The Sign

 ...At I Saw The Sign, we're more than just a sign company. We're storytellers. Our dynamic signage solutions, from eye-catching storefront...  ...We are seeking a dedicated and skilled Outdoor Commercial Sign Installation Specialist to join our team. This full-time, on-site position... 

Translated

Canadian French Contracted Translator Job at Translated

 ...to allow everyone to understand and be understood in their own language. We envision a world where people from different cultures can...  .... Translated is looking for an experienced Canadian French Contracted Translator to work on translation and review projects... 

Greeley County Health Services

Family Physician Job at Greeley County Health Services

H&H Leadership Solutions invites you to explore an outstanding Physician opportunity with Greeley County Health Services . At GCHS, we believe healthcare should be personal, community-rooted, and backed by a team that truly cares. Were seeking a Family Medicine ...