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Privacy Policy

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Who we are

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About our Privacy Policy

This Privacy Policy describes how (“we,” “us,” or “our”) collects, uses, stores, and protects the personal information you provide when accessing and using our website. We are committed to safeguarding your privacy and ensuring that your personal information is protected. Please read this policy carefully to understand how we handle your data.

Information We Collect

When you visit our website or place an order, we may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name, email address, phone number, and shipping address
  • Payment information (credit card details, billing address) for order processing
  • Order history, preferences, and other information relevant to your purchases

Use of Personal Information:

We collect and use your personal information for the following purposes:

  • Process and fulfill your orders, including delivery and payment processing
  • Provide customer support and respond to your inquiries
  • Customize and personalize your shopping experience
  • Improve our website, products, and services based on your feedback and preferences
  • Send you promotional emails, newsletters, or special offers (with your consent)
  • Conduct market research, data analysis, and track website usage
  • Comply with legal obligations and protect against fraudulent activities

Data Security

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute data security but will make reasonable efforts to protect your personal information.

Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services on our behalf (e.g., payment processors, shipping partners). These third parties have access to your personal information only to perform specific tasks and are obligated to maintain its confidentiality.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and personalize content. For more information, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We do not have control over the privacy practices or content of these websites. We encourage you to review the privacy policies of those third parties before providing any personal information.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

You have the right to access, update, correct, or delete your personal information. If you would like to exercise any of these rights or have any questions about your personal information, please contact us using the contact information provided below.

Updates to the Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please contact us at hello [at] okhoodie [dot] co [dot] uk or using the contact information provided on our website.